We want you to receive the Puppy Day One product you paid for and be able to access it successfully.
Technical or delivery problems
If your paid plan fails to generate, you cannot access the purchased product after reasonable troubleshooting, or you were charged more than once for the same intended purchase, contact puppy@puppydayone.com. We will work to fix the issue and, where appropriate, arrange a refund.
Personalized digital content
Puppy Day One plans are personalized digital products generated and made available shortly after purchase. Because the content is created for the information submitted, change-of-mind refund requests are generally not offered after the personalized plan has been generated and made accessible.
How to request help
Email us with the email address used at checkout and a short description of the issue. Do not send full payment-card details.
Payment provider
Payments and refunds are processed through Lemon Squeezy as merchant of record. Lemon Squeezy may also take action on refunds or chargebacks under its own obligations and policies. Nothing in this policy limits mandatory rights you may have under applicable consumer law.